topic Re: Customer support SUCKS in Get Support

Customer support SUCKS

NyahShopland — Mon, 12 Dec 2022 18:44:24 GMT

Public Mobile continues to have terrible customer support. Good Bye

Re: Customer support SUCKS

softech — Mon, 12 Dec 2022 18:46:34 GMT

@NyahShopland All I can say is that it is different

PM support is all online and might not suit everyone. 🙂

Enjoy your new provider.

Remember, if you need to port out your number, your existing PM account must be active

Re: Customer support SUCKS

Meow — Mon, 12 Dec 2022 18:52:30 GMT

Not really.

All support is done by kind and knowledgeable customers and account issues are handled by agent though email in timely manner.

Re: Customer support SUCKS

Quigley — Mon, 12 Dec 2022 18:53:14 GMT

@NyahShopland

Public Mobile is definitely not for everyone. It can be really challenging at the best of times.

No one will blame you for leaving.

Until we see you again, Happy Trails!

Re: Customer support SUCKS

BKNS27 — Mon, 12 Dec 2022 19:23:16 GMT

@NyahShopland

When my sister signed up at London Drugs couple years ago. The salesman as if she was computer savvy and have patience. If not, he suggested not to go on PM.

So far so good, not issues.

Re: Customer support SUCKS

WolverineCaz — Mon, 12 Dec 2022 19:48:11 GMT

It may be true but the prices are unbeatable. Gotta cut costs somewhere for that. I would recommend Public Mobile.

Re: Customer support SUCKS

davidjkay — Mon, 12 Dec 2022 22:16:25 GMT

How do you get agent by emails? My attempts went to chatbot all multiple choices don't fit, you do your best with the closest ones, you finally give the thumbs down, and start all over again without actually a chance to start a support ticket

Re: Customer support SUCKS

davidjkay — Mon, 12 Dec 2022 22:20:59 GMT

My concern is my account webpage is broken connection timed out error, shows incorrect data when I find way to make it work, can't tell how much that I've REALLY used, or how much that I really have. I am on 5 GB plan with supposed 12 GB for 12 months and 2 GB gift in text message that doesn't seem to actually be. My best guess is I've used 75% of 5 GB, but my account claims I've only used 1.81 GB

Re: Customer support SUCKS

softech — Tue, 13 Dec 2022 03:05:38 GMT

@davidjkay you are correct, no email but ticket with Support and check your message via Community inbox

For usage, always use Incognito mode to avoid confusion. Yes, it is not good 😞

And use app to record the data used as well. Pick one that can do automatic reset every 30 days

Re: Customer support SUCKS

computergeek541 — Tue, 13 Dec 2022 05:59:34 GMT

@Brilliance wrote:
I thought the same at first, posting here isn't going to make a difference though. We are all other customers of Public Mobile who are volunteering our time to help others. If you want to contact a Customer Service Agent directly you have to be patient and it's a little bit of a process but in the end, everything will work in your favor.. at least it always has for me. 🙂 To contact a Customer Service agent you can message CS_Agent using your Public Mobile Community Accounts Direct Messages, response time can be lengthy sometimes however they are almost always able to solve every single backend issue your facing. Wishing you the best of luck.

Please be aware that to contact a customer support agent, this needs to initially be done through the chatbot rather than private messaging.