topic Assistance with porting in Get Support

Assistance with porting

MylesMorgan1228 — Tue, 13 Dec 2022 01:20:40 GMT

We having issues porting our Public Mobile number over to Fido. The Kiosk person said the number was ported and threw out the SIM card. She gave us a temp number, but we wanted our old number ported over. Please help me figure this out, I have tried calling Public Mobile but can't seem to get a live person on the phone. What can I do to get my Public phone number ported over? is there an easy way to do this without so much hassle we even went to the Fido store with the phone, but we did not have any luck, and were told to go to a Public Mobile Kiosk but cannot find one in the Ottawa area. My wife is very angry that we lost her number Please help

Re: Assistance with porting

hTideGnow — Tue, 13 Dec 2022 01:25:02 GMT

Hi @MylesMorgan1228 the kiosks person should have done everything for you.

Basically you just need to make sure your PM account is active. Then ask Fido support to request porting, you provide them PM account number.

Then PM will send you text and you reply YES

pls go back and check with Fido support to restart that porting request

Re: Assistance with porting

HALIMACS — Tue, 13 Dec 2022 01:28:33 GMT

@MylesMorgan1228

In order to do this your Public Mobile account must be active and you need to keep your old PM SIM card in your device to respond "YES" to the port authorization request.

If you didn't do all of the above, you're out of luck.

And for the record, the issue is with the Fido person, NOT Public Mobile.

I really hope the Fido representative didn't throw your PM SIM card away. If the DID, demand they cover the cost of a replacement (which may take awhile to get - try TELUS, Koodo, or Mobile Klinik locations), then sign into your PM self-serve account, perform a SIM card change on the self-serve screen, then request that Fido re-initiate the port, making sure the PM SIM card is in your device.

Re: Assistance with porting

HALIMACS — Tue, 13 Dec 2022 01:33:52 GMT

The pickle here @hTideGnow is that the 'genius' Fido representative allegedly threw out the OP's PM SIM card.

Not a nice start at a new provider for them... unless THEY responded "YES" for the OP and the number port is actually in progress.

@MylesMorgan1228 , contact FIDO to see if that's the case.

Worst case, if you must contact Public Mobile, here's how:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Assistance with porting

computergeek541 — Tue, 13 Dec 2022 06:15:34 GMT

@MylesMorgan1228 wrote:
We having issues porting our Public Mobile number over to Fido. The Kiosk person said the number was ported and threw out the SIM card. She gave us a temp number, but we wanted our old number ported over. Please help me figure this out, I have tried calling Public Mobile but can't seem to get a live person on the phone. What can I do to get my Public phone number ported over? is there an easy way to do this without so much hassle we even went to the Fido store with the phone, but we did not have any luck, and were told to go to a Public Mobile Kiosk but cannot find one in the Ottawa area. My wife is very angry that we lost her number Please help

As mentioend, Fido owes you $10 to replace the Public mobile SIM card. If it's a postpaid Fido account that you have signed up for, I would at least consider backing out of it under the 15 day satisfaction guarantee.