topic Re: Can't successfully activate new SIM - Payment error at last step in Get Support

Can't successfully activate new SIM - Payment error at last step

margarito — Sun, 18 Dec 2022 02:18:24 GMT

Hi,

I'm trying to activate a new SIM and the payment cannot be processed. I've tried 3 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?

Thanks!

Re: Can't successfully activate new SIM - Payment error at last step

Gunner123 — Tue, 13 Dec 2022 00:49:11 GMT

@margarito hi try clearing your cache and try a different browser in secret or ingognito mode

Re: Can't successfully activate new SIM - Payment error at last step

Lieux — Tue, 13 Dec 2022 00:48:25 GMT

@Gunner123 That’s not how it goes here in the forum. You can help here directly.

@margarito try to activate your Sim with a new page in a private mode or change your browser.

Re: Can't successfully activate new SIM - Payment error at last step

margarito — Tue, 13 Dec 2022 01:18:49 GMT

Thanks so much to everyone for helping. Thank you Lieux! That was a simple fix.

I feel like that should be listed on the page for activations.

Re: Can't successfully activate new SIM - Payment error at last step

HALIMACS — Tue, 13 Dec 2022 01:43:13 GMT

It most certainly should @margarito

In fact, the whole web page caching and temperamental nature of the activation and logging into self-serve should either be PERMANTENLY rectified or it should be stated in bold red lettering that using incognito tabs, after clearing cache and cookies, fixes a lot of issues around here.

🤞