topic Re: Moderator help please?? in Get Support

Moderator help please??

jgorman — Tue, 04 Jan 2022 19:54:12 GMT

Can’t call out says I don’t have a long distance add onn.

Its not long distance. Help help

Re: Moderator help please??

closng — Mon, 06 Nov 2017 15:05:40 GMT

This is a known network wide outage, not just for you. Unfortunately, there are no estimates on when it will be fixed at the moment. Please be patient until Public Mobile works to fix the outage.

Re: Moderator help please??

mimmo — Mon, 06 Nov 2017 15:01:53 GMT

there seems to be a system outage affecting some customers. bets to messgae the nods with oyur details and be patient.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Moderator help please??

jgorman — Mon, 06 Nov 2017 15:02:23 GMT

Ok thanks for the quick response.

Hope it’s soon cause this is very bad.

But thanks

Re: Moderator help please??

srlawren — Mon, 06 Nov 2017 16:46:22 GMT

@jgorman I just heard from the moderators that this was an outage and should be resolved now. Could you please try again? If still not working, try rebooting your phone and test again.

Re: Moderator help please??

jgorman — Mon, 06 Nov 2017 17:56:25 GMT

Working now thanks

I have a account that's locked

Tomboy682 — Mon, 26 Mar 2018 18:12:33 GMT

I am trying to top up my phone and it's not recognize the email I am using

Re: I have a account that's locked

CS_Agent — Mon, 26 Mar 2018 18:19:59 GMT

Hey @Tomboy682

I'm sorry to hear that you're having trouble logging in 😞

Why don't you send us a private message and we'll get that fixed for you right away!

Looking forward to hearing from you 🙂

Ashley