topic Re: New porting issue in Get Support

New porting issue

Sparky1 — Mon, 12 Dec 2022 22:15:31 GMT

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Re: New porting issue

computergeek541 — Mon, 12 Dec 2022 22:27:28 GMT

@Sparky1 wrote:
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Please follow the instructions provided in the text message. Also, of notie is how it's note an ESN/MEID that needs to be provided. You need to provided the corrected IMEI to the customer support agent.

Re: New porting issue

Sparky1 — Mon, 12 Dec 2022 22:32:19 GMT

How do i get a "customer support agent"to give them the correct imei.

Re: New porting issue

BKNS27 — Mon, 12 Dec 2022 23:22:45 GMT

@Sparky1

You can private message a CS_Agent on the envelope icon above.