topic Re: Rewards Not Working in Get Support

Rewards Not Working

AdamLove — Sun, 11 Dec 2022 18:01:15 GMT

Hi there....

I had the old rewards program I was getting the $4 a month off my plan every thirty days.... I switched to the new rewards and I have to pay regular price.... my rewards are not working can someone help please?

Re: Rewards Not Working

Metal1967 — Sun, 11 Dec 2022 18:10:34 GMT

@AdamLove You switched.. now you get points.. not $.. not sure how it exactly works but you should have stayed on the old system…

Re: Rewards Not Working

JK8 — Sun, 11 Dec 2022 20:23:19 GMT

@AdamLove

Telus is like the smooth car salesman using the bait and switch tactic.

https://productioncommunity.publicmobile.ca/t5/Get-Support/PSA-Do-not-switch-to-Public-Points/td-p/913631

Re: Rewards Not Working

AdamLove — Sun, 11 Dec 2022 23:39:55 GMT

Can I go back to the old system....

Re: Rewards

softech — Sun, 11 Dec 2022 23:54:24 GMT

@AdamLove you have couple posts in the lounge asking how to get back to the old rewards system.

NO, there is no more entry or re-entry to the old rewards system.

From what you said, you migrated to the new system. Once you migrated, you are on the new systems and won't be able to go back. Sorry.

Re: Rewards Not Working

hairbag1 — Mon, 12 Dec 2022 00:15:25 GMT

@AdamLove wrote:
Can I go back to the old system....

Nope....once you've opted out of Rewards in favour of Points, you're locked in now. No going back, I'm afeard.

Re: Rewards Not Working

gpixel — Mon, 12 Dec 2022 21:29:01 GMT

@AdamLove

it's unfortunate, however, PM does provide the correct warnings on the website for changes to the account.