topic Re: Plan change in Get Support

Plan change

Nbhiker — Mon, 12 Dec 2022 21:24:04 GMT

I changed plans today with the Cyber Monday deal, $40 for 15 gigs at 30x the speed. My speed test is still at 3mb/s. How come? My payment went through. Thanks in advance.

Re: Plan change

hTideGnow — Mon, 12 Dec 2022 21:27:20 GMT

HI @Nbhiker yes, the speed with come 48 hours after the plan change

So, wait 2 days and test speed again and you should get good speed

and make sure your network type is set to LTE or 4G

Re: Plan change

Quigley — Mon, 12 Dec 2022 21:27:43 GMT

@Nbhiker

The new 4G speed will kick in in about 48 hours.

Re: Plan change

computergeek541 — Mon, 12 Dec 2022 21:27:59 GMT

Please wait 48 hours for the faster spreds.

Re: Plan change

Nbhiker — Mon, 12 Dec 2022 21:35:04 GMT

Hopefully it changes to 15 gigs at my usage still shows 5 gig.

Re: Plan change

computergeek541 — Mon, 12 Dec 2022 21:41:42 GMT

@Nbhiker wrote:
Hopefully it changes to 15 gigs at my usage still shows 5 gig.

Assuming that the plan change was processed (I'm almost certain that it was), incorrect information showing in Self Serve is unrelated to the speed. The Self Serve site has issues with showing outdated infromation.
Clear your cache+cookies, close your browser, and then restart it in private/incognitco mode.