topic Re: Ordered a phone but no tracking info in Get Support

Ordered a phone but no tracking info

Braedonhunter — Mon, 12 Dec 2022 20:51:31 GMT

I ordered a phone about 2 weeks ago and I got an order number but I don’t have a receipt or tracking info.. also doesn’t even say phone has shipped yet.

how do I speak with someone about this??

Re: Ordered a phone but no tracking info

hTideGnow — Mon, 12 Dec 2022 20:52:51 GMT

HI @Braedonhunter

unfortunately, they might or might not provide tracking 😞

please message them directly and ask for status

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(sorry, chatbot still does not work for CPO tickets)

Re: Ordered a phone but no tracking info

Yummy — Mon, 12 Dec 2022 20:57:35 GMT

Do you have any proof you bought phone from PM?

Delivery might take up to 4 weeks.

You can talk to agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Ordered a phone but no tracking info

computergeek541 — Mon, 12 Dec 2022 22:04:19 GMT

unnecessary repetition