topic Re: Account number in Get Support

Account number

johneshak — Mon, 12 Dec 2022 19:57:50 GMT

I had the account number but it seemed changed for some strange reason.

When I sign in for my account, it does not allow me

When I try to reset my password, even though I get the text message on my cell, and start the process, it shows me an error message at the end.

It's a real nightmare.

Re: Account number

WolverineCaz — Mon, 12 Dec 2022 20:00:19 GMT

I sign in with my email adress.

Re: Account number

softech — Mon, 12 Dec 2022 20:01:48 GMT

@johneshak try to login again using Incognito mode or try with a different browser

Also, if you are using Chrome and saved password, DO NOT click login after you picked the saved username/password, Chrome will automatically log you in

Re: Account number

johneshak — Mon, 12 Dec 2022 20:01:49 GMT

Still does not get me in for some reason.. My experience so far is nothing but a nightmare

Re: Account number

BKNS27 — Mon, 12 Dec 2022 20:02:33 GMT

@johneshak

What does the error message indicate?

Re: Account number

Outdoorsman — Mon, 12 Dec 2022 20:03:35 GMT

@johneshak hi do you have phone service?

to change/reset account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Account number

johneshak — Mon, 12 Dec 2022 20:04:09 GMT

I will try this

Re: Account number

johneshak — Mon, 12 Dec 2022 20:07:10 GMT

There was an error resetting your password. Please try again later.

Re: Account number

johneshak — Mon, 12 Dec 2022 20:08:23 GMT

I tried incognito mode. still not working.. still displaying the same message which is

There was an error resetting your password. Please try again later.

Re: Account number

johneshak — Mon, 12 Dec 2022 20:14:57 GMT

Thanks. I will try that