topic Re: Overcharge in Get Support

Overcharge

bmscott2 — Mon, 12 Dec 2022 19:31:23 GMT

I just noticed back in February I was charged 25.76 10times for a total of 231.84. I do not know why and I would like a refund. How do I talk to billing

thank you

Re: Overcharge

will13am — Mon, 12 Dec 2022 19:33:07 GMT

@bmscott2 , if you need to dispute a multiple charge in the same billing period, please use the chatbot link at the bottom of the webpage to initiate a support ticket. By chance did you initiate multiple immediate renewals?

Re: Overcharge

softech — Mon, 12 Dec 2022 19:34:34 GMT

@bmscott2 10 times? that was a lot!!

did you try to make a plan change?

But, check have you been paying anything for the couple months after Feb, Maybe the fund was sitting in Available fund and used to pay for the renewal after?

Check the payment history since Feb and see

If you really need to engage PM support for a refund, here are the ways:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Overcharge

BKNS27 — Mon, 12 Dec 2022 19:43:46 GMT

@bmscott2

Wow that is a large overcharge.
Best thing is to contact a CS_Agent to check whether so if you have been SIM swapped and ask for a refund.

Create a ticket on SIMon Chatbot on the bottom of this page or private message them on the envelope icon top of page.

Re: Overcharge

bmscott2 — Mon, 12 Dec 2022 19:54:32 GMT

My account I can’t get into. I had to set up a new community to get to Simon but now I can’t get into the account. Very frustrating

Re: Overcharge

bmscott2 — Mon, 12 Dec 2022 19:57:00 GMT

I had to set up community with a different address Now I can’t get into my account. I set up a ticket to reset account so that I can get help with overcharge! Simon won’t help without getting into my account. Grrrrr.