topic Re: Why is my data crazy slow? in Get Support

Why is my data crazy slow?

bkenney — Mon, 12 Dec 2022 21:53:36 GMT

I have been having quite a few instances of data being stuck at 7-14KBPS instead of 3g speeds. I am not travelling in a car (ie switching towers) nor are my bars low (4/5 or 5/5). It's getting frustrating to the point where I am thinking of switching providers. I was with Lucky mobile previously with the same phone and they use the same towers yet did not have this problem so I am unsure of what's wrong with Public Mobile. Is there any way you guys can fix this?

Re: Why is my data crazy slow?

hycm53 — Mon, 12 Dec 2022 18:35:11 GMT

@bkenney wrote:
I have been having quite a few instances of data being stuck at 7-14KBPS instead of 3g speeds. I am not travelling in a car (ie switching towers) nor are my bars low (4/5 or 5/5). It's getting frustrating to the point where I am thinking of switching providers. I was with Lucky mobile previously with the same phone and they use the same towers yet did not have this problem so I am unsure of what's wrong with Public Mobile. Is there any way you guys can fix this?

Set phone to 4G or LTE, may help.

Re: Why is my data crazy slow?

Meow — Mon, 12 Dec 2022 18:54:06 GMT

Could be cell tower issue in your area. Do you have same slow speed at some other places?

My data speed is as expected for 3G

Re: Why is my data crazy slow?

bkenney — Mon, 12 Dec 2022 19:07:47 GMT

It shouldn't matter if you have 3g or 4g speeds in this circumstance, the 4g would be just as slow but you are paying more

Re: Why is my data crazy slow?

bkenney — Mon, 12 Dec 2022 19:08:40 GMT

It seems to be in different locations throughout Canada. I fly for a living so it's been through lots of different towers!

Re: Why is my data crazy slow?

gpixel — Tue, 13 Dec 2022 01:24:19 GMT

@bkenney

there's something wrong with your account. are you able to recall if it started happening after your account renewed?

contact customer support and explain what's happening and ask them to reset the network from their end. another thing you can do is remove and reinstall the sim to see if that does anything.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: Why is my data crazy slow?

computergeek541 — Tue, 13 Dec 2022 06:17:07 GMT

@gpixel wrote:
@bkenney
there's something wrong with your account. are you able to recall if it started happening after your account renewed?

contact customer support and explain what's happening and ask them to reset the network from their end. another thing you can do is remove and reinstall the sim to see if that does anything.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Please note that customers should be opening tickets using the chatbot rather than private messaging.

Re: Why is my data crazy slow?

gpixel — Wed, 14 Dec 2022 00:16:13 GMT

@computergeek541

no worries, will do.