topic Re: Not receiving 2-step verification codes from Microsoft in Get Support

Not receiving 2-step verification codes from Microsoft

slugboy6000 — Sun, 18 Dec 2022 16:03:33 GMT

A week or two ago I suddenly stopped receiving 2-step verification codes from Microsoft. Everything else remains functional.

Could this be a Public Mobile issue? It seems unlikely, but I'm having a tough time getting the issue resolved.

Re: Not receiving 2-step verification codes from Microsoft

will13am — Mon, 12 Dec 2022 18:16:48 GMT

@slugboy6000 , if things were working before, there is no reason why it should not continue to work. By chance have you complete a number change recently or maybe blocked SMS on the messaging app?

Re: Not receiving 2-step verification codes from Microsoft

hycm53 — Mon, 12 Dec 2022 18:23:50 GMT

@slugboy6000 wrote:
A week or two ago I suddenly stopped receiving 2-step verification codes from Microsoft. Everything else remains functional.
Could this be a Public Mobile issue? It seems unlikely, but I'm having a tough time getting the issue resolved.

I just login Microsoft account, don't need 2FA. It could be Microsoft account acknowledge my IP address, so don't need it. Same as when I login RBC bank until I went to other place therefor the IP address has been changed, then need 2FA code or security questions answer.

Re: Not receiving 2-step verification codes from Microsoft

slugboy6000 — Mon, 12 Dec 2022 18:35:32 GMT

I changed plans recently, if that matters. I don't have any blocked numbers and I still receive 2FA SMS from all other vendors. I just wanted to make sure it wasn't something at my end - thank you.

Re: Not receiving 2-step verification codes from Microsoft

Quigley — Mon, 12 Dec 2022 18:41:48 GMT

@slugboy6000

Microsoft recently sent out noticed about updates to their Terms of Service.

You might want to check out the new Terms of Service and see if you have to do or accept anything.

Re: Not receiving 2-step verification codes from Microsoft

Quigley — Mon, 12 Dec 2022 18:45:20 GMT

@slugboy6000

If you use a VPN app or service, maybe turn it off and try getting the 2FA text again from Microsoft.

Re: Not receiving 2-step verification codes from Microsoft

pmbc — Mon, 12 Dec 2022 20:07:46 GMT

How about considering changing MS 2FA to using the authenticator app instead of SMS? You won't have to rely on SMS system regardless of carrier.

Re: Not receiving 2-step verification codes from Microsoft

slugboy6000 — Mon, 12 Dec 2022 20:19:15 GMT

Thank you for all of the replies.

If it's not a Public Mobile issue then I will let Microsoft sort it out.

✌️

Re: Not receiving 2-step verification codes from Microsoft

hTideGnow — Mon, 12 Dec 2022 20:33:50 GMT

HI@slugboy6000 make sure you didn't block the shortcode used by MS

and, why don't you use Microsoft Authenticator? it is safer then text