topic Re: My account in Get Support

My account

sonam — Mon, 12 Dec 2022 03:57:09 GMT

Lost my phone so purchased a new SIM card, I want to activate my new sim but it’s not allowing me to do so on my account. Please help.

Re: My account

walker1 — Mon, 12 Dec 2022 04:01:17 GMT

@sonam

First, try logging into your account using a different browser in incognito or private mode first. Try again.

You want to do a sim card change, from in your account.

Don't try to activate the new sim card.

Re: My account

softech — Mon, 12 Dec 2022 04:00:58 GMT

@sonam

So, your sim card is new and never used, right?

what error yo ugot?

try using Incognito mode

and you were using Change SIM card from Quick link menu like this?

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: My account

Tsawwassen — Mon, 12 Dec 2022 17:52:01 GMT

If it was an iPhone - hope you logged in to your iCloud and clicked on "Find Your Devices" and if not found click on remove and disable (brick) device.