topic Re: Payment in Get Support

Payment

jennart23 — Tue, 04 Jan 2022 19:54:12 GMT

I`m trying to make my payment since 12:00 and it keeps getting this message : we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no issue from them with my credit card. What should I do now?

Re: Payment

Luddite — Fri, 29 Jul 2016 19:35:00 GMT

Yes, unfortunately similar situations are happening. You will need the assistance of one of our moderators; @Shazia_K @Mary_M.

Do you need some ideas on coping until your service is back?

Re: Payment

Mary_M — Fri, 29 Jul 2016 19:44:29 GMT

Good afternoon @jennart23

Sorry to hear about this.

Can you please verify that the information from your card issuer and your PM account are identical ?

If you are still have issues, please send me a private message including your phone number and we'll look into it.

Thanks,

Mary

Re: Payment

jennart23 — Fri, 29 Jul 2016 21:49:51 GMT

I sent the information on a private message. Could you please take a look. I don`t have my service since this morning.

Re: Payment

jennart23 — Fri, 26 Aug 2016 14:39:06 GMT

Good morning, I want to be sure of how much I have to pay this month for my bill. I remembered i've changed the plan to pay it $47, however my account says $52. Thank you and have a good day!

Re: Payment

Luddite — Fri, 26 Aug 2016 15:36:36 GMT

Log into you self serve account and click Rewards. That will show exactly what you will need to pay. If that looks incorrect check to see your current plan. Unless you have elected autopay I don't think the system will change your plan automatically. Are you using autopay? When does your current plan expire?

Re: Payment

jennart23 — Fri, 26 Aug 2016 15:52:37 GMT

It says on Rewards that my estimated payment is 0$ and my next payment will be on Septembre 23. However i received a message yesterday that I have to do my payment before or on August 29. I'm not on autopay. But i've changed my plan last month for it to be $47/month. Thank you !

Re: Payment

Luddite — Fri, 26 Aug 2016 15:57:58 GMT

OK, seems that your account has an error. We will need @Mary_M to look at your account.

In future, for better visibility of a problem start a new thread rather than adding to an old one.

Re: Payment

Mary_M — Fri, 26 Aug 2016 17:28:23 GMT

Good afternoon @jennart23

Please private message me your phone number and I'll be able to confirm your next payment date and amount.

Cheers!

Mary

Re: Payment

jennart23 — Mon, 29 Aug 2016 15:33:35 GMT

My account is suspended since this morning. However I made a payment and they took $37 yesterday. Can someone help me with this? Thank you !

Re: Payment

Shazia_K — Mon, 29 Aug 2016 15:43:09 GMT

@jennart23,

Can you reboot your phone? the service should be functional.

Thanks,

Shazia

Re: Payment

jennart23 — Mon, 29 Aug 2016 20:06:36 GMT

Thank you! However i'm still having problem making calls. It says that I don't have any long distance plan, which I don't understand since I have unlimited calls and I always was be able to do call anywhere. Please can you fix the issue?

Re: Payment

Shazia_K — Mon, 29 Aug 2016 20:13:50 GMT

@jennart23,

You have a provincial wide talk plan, are you able to call within the province? is it happening on every call?

Thanks,

Shazia

Re: Payment

jennart23 — Mon, 29 Aug 2016 20:22:48 GMT

It happened when I tried to dial a 819 phone number.

Re: Payment

Shazia_K — Mon, 29 Aug 2016 20:25:32 GMT

@jennart23,

Is this a local number for your area?

Re: Payment

jennart23 — Mon, 29 Aug 2016 20:47:56 GMT

Yes

Re: Payment

jennart23 — Wed, 31 Aug 2016 13:50:59 GMT

It's been 2 days now i'm still having problem dialing 819 number with my phone. Could you please take a look and fix it? My own number starts with 819. I don't understand why I can't dial the same local number. Thank you !

Re: Payment

Shazia_K — Wed, 31 Aug 2016 14:03:21 GMT

Hello @jennart23,

I'm sorry about this,

I will look into this and get back to you via private.

Thanks,

Shazia

Re: Payment

jennart23 — Mon, 05 Sep 2016 18:39:40 GMT

Good evening,

My problem has still not been resolved. They were supposed to fix it but still I can`t make my 819 calls and it is very frustrating. How come suddenly I can`t make these calls? Please can you fix the issue as soon as possible? Thank you.

Re: Payment

Shazia_K — Mon, 05 Sep 2016 18:51:51 GMT

@jennart23,

Can you reboot your phone now?