topic creating an account in Get Support

creating an account

kjnickel — Mon, 12 Dec 2022 17:06:09 GMT

My wife's email address always appears when attempting to create my account

Re: creating an account

Quigley — Mon, 12 Dec 2022 17:08:06 GMT

@kjnickel

Try using a browser in incognito or private mode.

Re: creating an account

Meow — Mon, 12 Dec 2022 17:08:10 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

You need unique email. Can you override your wife's?

Re: creating an account

Outdoorsman — Mon, 12 Dec 2022 17:11:00 GMT

@kjnickel hi if you are trying to "create" an account go here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en&

Re: creating an account

softech — Mon, 12 Dec 2022 17:11:13 GMT

@kjnickel are you trying to activate new PM service for yourself?

or you have a PM service now and just don't have a My Account login yet?

If you are activating new account, then go to the activation portal https://activate.publicmobile.ca/ and use your email to activate (not your wife's)

if you are an existing PM customer already but just need to create a new My Account, you will need PM support to help you with that. Please open a "Forgot Password" type of ticket of this request:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: creating an account

CountyDownIeUk — Mon, 12 Dec 2022 17:13:41 GMT

Are you using a browser that remembers logins? Or an iPad or iPhone that can do as well?

Re: creating an account

toppy — Mon, 12 Dec 2022 17:17:25 GMT

@kjnickel Try using a browser in incognito or private mode.

Re: creating an account

Quigley — Mon, 12 Dec 2022 17:20:20 GMT

Hum.... Why didn't I think of that idea?

Re: creating an account

CountyDownIeUk — Mon, 12 Dec 2022 17:23:21 GMT

Forum not working properly ...... not showing who is responding to who.

Re: creating an account

BKNS27 — Mon, 12 Dec 2022 17:49:10 GMT

@kjnickel

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