topic Re: Phone payment in Get Support

Phone payment

robertagostini1 — Mon, 12 Dec 2022 14:40:25 GMT

I can’t sign in. Says unauthorized?

Re: Phone payment

hycm53 — Mon, 12 Dec 2022 14:41:22 GMT

@robertagostini1 wrote:
I can’t sign in. Says unauthorized?

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

If still keep saying your email and password was wrong, then open a ticket with PM customer service for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone payment

softech — Mon, 12 Dec 2022 14:42:38 GMT

@robertagostini1

Yup, me too. I tried both regular mode and incognito and other browsers as well and still getting this:

{"message":"Unauthorized"}

look like site is down 😞

Re: Phone payment

Quigley — Mon, 12 Dec 2022 14:46:18 GMT

@robertagostini1

Looks like there's a problem with the server,.

So it's probably just better to try again later.

Re: Phone payment

kaytus — Mon, 12 Dec 2022 14:59:23 GMT

@robertagostini1 if u register your credit card on your system. u can pay thru the phone. dial 611.

Re: Phone payment

HALIMACS — Mon, 12 Dec 2022 15:07:01 GMT

@robertagostini1

I just tried from Samsung device and was able to get in.

Try again.

Re: Phone payment

Meow — Mon, 12 Dec 2022 15:19:08 GMT

It works now. Just checked...

Re: Phone payment

Quigley — Mon, 12 Dec 2022 15:23:40 GMT

@robertagostini1

Looks like you can try making your payment now.

Seems like the system is back up again.

Good luck 🤞

Re: Phone payment

veenadua — Mon, 12 Dec 2022 23:54:08 GMT

May be your source of payment expired or does not valud