topic Re: Cannot sign into My Account in Get Support

Cannot sign into My Account

GiTH4EVR — Mon, 12 Dec 2022 13:30:02 GMT

When I attempted to sign into My Account today, I get an error message (repeatedly). I have tried accessing using different browsers. Its not a username or PW problem as I cannot even get that far!

Anyone else having this problem?Thanks

Re: Cannot sign into My Account

hycm53 — Mon, 12 Dec 2022 13:39:07 GMT

@GiTH4EVR wrote:
When I attempted to sign into My Account today, I get an error message (repeatedly). I have tried accessing using different browsers. Its not a username or PW problem as I cannot even get that far!
Anyone else having this problem?Thanks

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

If still keep saying your email and password was wrong, then open a ticket with PM customer service for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot sign into My Account

MarlySt79 — Mon, 12 Dec 2022 13:48:29 GMT

I am having the same problem. Super frustrating. I have tried all of the suggestions below.

Re: Cannot sign into My Account

Outdoorsman — Mon, 12 Dec 2022 13:56:36 GMT

@GiTH4EVR @MarlySt79 hi having the same issues this am seems the server is having issues , try again in an hour 😁

Re: Cannot sign into My Account

will13am — Mon, 12 Dec 2022 13:59:39 GMT

This time I don't think it is a cache problem. The self serve is down for the count. Let' hope it comes back soon.

Re: Cannot sign into My Account

MarlySt79 — Mon, 12 Dec 2022 14:02:33 GMT

Good idea!

Re: Cannot sign into My Account

Meow — Mon, 12 Dec 2022 14:11:51 GMT

This is Not cache nor browser issue. It looks like PM has site issues:

Re: Cannot sign into My Account

tzliu — Mon, 12 Dec 2022 14:54:43 GMT

It is a major outage and PM self-serve and reward portal have been down for a long while.

Re: Cannot sign into My Account

HALIMACS — Mon, 12 Dec 2022 15:08:27 GMT

@GiTH4EVR

I just logged in from a Samsung device and was able to get into my account.

Try again.

Re: Cannot sign into My Account

hycm53 — Mon, 12 Dec 2022 15:12:20 GMT

I just using laptop in Google Chrome browser incognito mode login, no problem at all.

Re: Cannot sign into My Account

Katdog — Mon, 12 Dec 2022 15:36:53 GMT

Seems the recent sign-in problem has resolved. My browser (Firefox) sent a cryptic "unauthorized" message. This was a PM server issue, not a local browser cache or otherwise. Best advise was to wait an hour and try again. Thanks PM for quick resolution.