topic Re: US roaming in Get Support

US roaming

Zina1 — Mon, 12 Dec 2022 04:11:37 GMT

My US roaming is not working since we entered USA. We went through 3 states Montana, Idaho and Nevada and roaming did not work anywhere The roaming is on, provider is shown T-Mobile. I was not able to have internet or receive calls, or messages. Please help. It is only the second day of my adds on and nothing works since we crossed the US boarder.

Re: US roaming

walker1 — Mon, 12 Dec 2022 04:15:29 GMT

@Zina1

Sorry but the roaming doesn't work everywhere in the USA. YMMV

You might want to look into getting a cheap local sim card and prepaid plan with a local carrier. Mint Mobile is pretty good.

Re: US roaming

softech — Mon, 12 Dec 2022 04:20:22 GMT

@Zina1 Selecting T-Mobile is the correct choice

what kind of roaming addon you have? Talk ? Text? or Data?

Make sure you select Automatic as the Preferred network, just want to make sure you didn't select 3G Only

You see the phone connected to T-Mobile or just trying to connect?

make sure you disable or even delete any VPN you might have setup

And here is more good and useful roaming info prepared by @darlicious and hope it helps

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: US roaming

darlicious — Wed, 21 Dec 2022 23:38:49 GMT

@Zina1

Manually choose T-Mobile as your network provider as AT&T apparently doesn't work anymore. Use the 4G LTE network for data and texts as voice calls are dependent on access to the 2G network. Traveling in mountainous and more remote and rural parts of the US where population density is low has a high likelihood of poor coverage as US regulators do not impose the same coverage requirements as the CRTC. As a result US providers offer excellent coverage in densely populated areas and poor if any coverage in low population density areas. It will be easier to connect once you have stopped Traveling at night and are in towns or cities and less challenging geographical areas where topography creates less interference. The 3 states you have traveled thru are not known for great coverage.

https://www.gsma.com/coverage/#466

Re: US roaming

cfjc16 — Mon, 12 Dec 2022 05:24:12 GMT

You may want to get a prepaid sim card before you go in the future. It is cheaper and you get 4G coverage on voice and data. Try here

https://www.gianttree.ca/index.php?route=product/product&path=59&product_id=52

Re: US roaming

cfjc16 — Mon, 12 Dec 2022 05:25:39 GMT

You may want to get a prepaid sim card before you go in the future. It is cheaper and you get 4G coverage on voice and data. Try here

https://www.gianttree.ca/index.php?route=product/product&path=59&product_id=52

Re: US roaming

softech — Mon, 12 Dec 2022 05:29:00 GMT

@cfjc16 your link provided is to get T-MOBILE prepaid, I would assume the coverage would be the same and as good as using PM's roaming which also relies on T-Mobile 🙂

Re: US roaming

cfjc16 — Mon, 12 Dec 2022 05:54:16 GMT

I assume the coverage is the same as a subscription bought in the US. They also have prepaid sims for AT&T.

When you activate the sim they give you a new phone number. I am driving down to Florida in March and I will get a TMobile sim and try it out. This company is in Burlington Ontario. I assume it is a reseller for the US company's.

https://www.roamingfree.ca/

Re: US roaming

darlicious — Mon, 12 Dec 2022 06:01:02 GMT

@softech

The one advantage to @cfjc16 's option is guaranteed voice calling service until VoLTE is implemented for pm customers.

Re: US roaming

dust2dust — Mon, 12 Dec 2022 07:05:51 GMT

I have a service from Red Pocket that uses T-Mobile in one sim slot. I have a Public sim in the other that is of course connected to T-Mobile and no roaming. Bars are identical.

I did a speedtest with RP and got about 18mbps.

Re: US roaming

jmann33 — Mon, 12 Dec 2022 15:08:14 GMT

I am having the same issue. Pretty sure it is related to why I can't log in today. Outage of some type.