topic Re: Technical support in Get Support

Technical support

Comrade — Sun, 18 Dec 2022 16:05:12 GMT

How contact technical support

Service is no work

No call no text no data

Manually selected 'public mobile' network

I reset and try many times

Simon no help

Re: Technical support

HALIMACS — Mon, 12 Dec 2022 02:04:18 GMT

@Comrade

https://www.publicmobile.ca/en/on/get-help/articles/get-support

Re: Technical support

hTideGnow — Mon, 12 Dec 2022 02:04:31 GMT

HI @Comrade

check if your My Account is showing active or suspended

also, would you be able to check your phone in another area? maybe local network problem?

to open ticket with PM cs agent to report outage or investigation:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Technical support

yackinlyn — Mon, 12 Dec 2022 02:26:25 GMT

try on another phone, or use other sim card on your phone to try