topic Re: My account in Get Support

My account

MariaButler — Sun, 11 Dec 2022 20:49:50 GMT

I can't log in to my account and can't reset password. Can anyone help

Re: My account

softech — Sun, 11 Dec 2022 20:51:25 GMT

@MariaButler

what error are you getting?

try again using Incognito mode and see if it works

if that does not help, open ticket with PM Support:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

dabr — Sun, 11 Dec 2022 20:51:27 GMT

@MariaButler Are you using incognito/private mode? Try again by clearing cache/cookies or another browser.

Re: My account

HALIMACS — Sun, 11 Dec 2022 21:17:17 GMT

@MariaButler

I presume you're still an active customer here? If not, you can't log in to self-serve.

If you ARE still active (which i presume you are), try using all possible e-mail addresses in the Forgot Password field. The one which results in you getting an e-mail to that particular e-mail address with a password change link is the correct one.

Go from there...

Re: My account

Yummy — Sun, 11 Dec 2022 21:28:44 GMT

Do not reset password if you do not have to. And if you do reset, wait 20 min and then try again.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.