topic Re: Can’t receive incoming calls in Get Support

Can’t receive incoming calls

Abby5 — Tue, 22 Nov 2022 00:49:51 GMT

Hi there,

I referraled a friend a few weeks ago and helped her active her SIM card. But she still can’t receive in coming calls. How can I help her to fix it? Please help. Thank you very much.

Re: Can’t receive incoming calls

JK8 — Tue, 22 Nov 2022 00:43:14 GMT

@Abby5

Did your friend port a number over? Has your friend tried rebooting, resetting network settings, reinstalling SIM card. Have you tried sim in another unlocked phone?

Re: Can’t receive incoming calls

Quigley — Tue, 22 Nov 2022 00:44:30 GMT

@Abby5 If she ported over a phone number, it probably didn't happen completely. I'll send you a phone number to call to have it looked into.

Re: Can’t receive incoming calls

HALIMACS — Tue, 22 Nov 2022 00:49:48 GMT

@Abby5

If your friend was porting here and DIDN'T reply YES to the port authorization request from her prior provider, it'll need to be resent.

Ensure their prior providers account is still active, have them put the prior provider's SIM card back in, then request Public Mobile to reinitiate the port request from there to here.

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Re: Can’t receive incoming calls

Abby5 — Tue, 22 Nov 2022 01:06:06 GMT

Thank you. How to reset it?

Re: Can’t receive incoming calls

Abby5 — Tue, 22 Nov 2022 01:06:43 GMT

Thank you very much.

Re: Can’t receive incoming calls

Beth27 — Sun, 11 Dec 2022 15:36:54 GMT

You need to deactivate the old account or the phone provider to access the new account from public mobile. Hope you already fix your friend account

Re: Can’t receive incoming calls

computergeek541 — Sun, 11 Dec 2022 15:37:57 GMT

Re: Can’t receive incoming calls

computergeek541 — Sun, 11 Dec 2022 21:07:28 GMT

@Beth27 wrote:
You need to deactivate the old account or the phone provider to access the new account from public mobile. Hope you already fix your friend account

That isn't how number porting works. When porting a number from one carrier to another, the serrvice at the old carrier automatically cancels after number porting has completed.