topic Re: Holiday Bonus... Got confirmation added via text but addon does not show in account in Get Support

Holiday Bonus... Got confirmation added via text but addon does not show in account

tylerp_105 — Sun, 11 Dec 2022 20:28:06 GMT

Hi All

Anyone else have this issue? Got the text Sat Dec 10. Responded YES2 as required and follow up text says 2GB and 500 minutes added. However checked my account today and there was nothing added.

The rest of the family accounts got updated instantly, while my personal one did not. I am on the $40/15GB plan (so not that I really needed it), but it is a freebie that you are entitled to so added it anyways.

Re: Holiday Bonus... Got confirmation added via text but addon does not show in account

Quigley — Sun, 11 Dec 2022 20:28:56 GMT

@tylerp_105

Try logging into your account using a browser in incognito or private mode first. Your probably looking at old cached information.

Re: Holiday Bonus... Got confirmation added via text but addon does not show in account

dust2dust — Sun, 11 Dec 2022 20:29:48 GMT

Or click those little spinner refresh icons lower down.

Re: Holiday Bonus... Got confirmation added via text but addon does not show in account

computergeek541 — Sun, 11 Dec 2022 20:30:23 GMT

@tylerp_105 wrote:
Anyone else have this issue? Got the text Sat Dec 10. Responded YES2 as required and follow up text says 2GB and 500 minutes added. However checked my account today and there was nothing added.

The rest of the family accounts got updated instantly, while my personal one did not. I am on the $40/15GB plan (so not that I really needed it), but it is a freebie that you are entitled to so added it anyways.

This could be a cached content of the webisite issue. Please try clicking on the refresh icon on the site, or either clearing the cache and cookies and closing the browser before opening it again to log back in. Another option would be to load the Self Serve website in private/incognito mode.

Re: Holiday Bonus... Got confirmation added via text but addon does not show in account

tylerp_105 — Sun, 11 Dec 2022 20:35:24 GMT

The cache is the issue here. Strangely I did it in-incognito on my PC and tried on my phone without it and it did not update on either. Tried again on EDGE and it shows correctly so it is a cache thing. Thanks to all for responses.