topic Re: New to Public mobile in Get Support

New to Public mobile

Beth27 — Sun, 11 Dec 2022 15:47:20 GMT

So far so good. I hope I don’t have any regret on switching on this provider.

Re: New to Public mobile

yackinlyn — Sun, 11 Dec 2022 15:50:28 GMT

congratulations, we have 3 lines now, two of them not heavy users, so $15 is great

Re: New to Public mobile

Yummy — Sun, 11 Dec 2022 15:51:59 GMT

Welcome aboard.

Some customers do have issues logging to account but page refresh or using different browser do solve these issues.

If you have to change password for whatever reason, after changing it wait 15-20 min before trying to log in again.

All account issues are handled by PM agents. Everything else is handled by friendly and knowledgeable customers here.

Re: New to Public mobile

HALIMACS — Sun, 11 Dec 2022 15:56:46 GMT

@Beth27

You've already started out on the right foot by acknowledging this community of hard-working, knowledgeable folks who are only too eager to jump in and help when you pose a question.

Patience and persistence usually pays off around here.

Re: New to Public mobile

Tsawwassen — Sun, 11 Dec 2022 17:00:28 GMT

Not better or worse than all the other providers - but just less expensive.

Re: New to Public mobile

Metal1967 — Sun, 11 Dec 2022 16:24:22 GMT

@Beth27 Also read things closely, like plan changes for instance.. if in doubt ask here.. welcome aboard

Re: New to Public mobile

CountyDownIeUk — Sun, 11 Dec 2022 17:22:00 GMT

I have 3 accounts as well. No huge issues other than RAF payments and the odd CSA that is not customer oriented. Most issues are self inflicted.

Re: New to Public mobile

gpixel — Sun, 11 Dec 2022 17:37:27 GMT

@Beth27

I would have to say the most important problem is auto-pay/pre-authorized payment. it randomly fails at times causing one to lose service or create provision problems during the renewal process. there is a workaround to avoid the issue which involves one to make manual payments before their renewal date. it's up to the customer how they want to manage their account, but I wouldn't want to take the chance on losing service. it also avoids having to contact customer support for service issues which can be a pain... most customers would like it up and running right away, however, most of the time it won't be that way. customer support will reply anywhere from 1-2 days with 2-3 messages a day. it's not an instant chat type of communication so it's important to provide as much detail as possible.

Re: New to Public mobile

sarbearbug — Sun, 11 Dec 2022 22:15:44 GMT

Did you need three separate emails to sign everyone up? Want to sign up 3 kids as well for talk and text but not sure of the best approach.

Re: New to Public mobile

dabr — Sun, 11 Dec 2022 22:49:38 GMT

@sarbearbug Yes, separate emails plus SIMs are required for each account but the workaround is using an alias email address so that all emails will go to the main email address. Makes its easier to manage accounts for family especially minor children.

e.g., Gmail makes alias email quite simple, for instance, if the main account has sarbearbug for email address, just use sarbearbug.kid1@gmail.com and assign no. 2 for the second email alias etc. Also it's advised to use "." instead of "+" for the email alias as there are issues with receiving 2FA's from PM when using plus sign unlike using the full stop in the email address.

Re: New to Public mobile

Ronnieboy — Mon, 12 Dec 2022 01:24:33 GMT

Love it too