topic Re: SIM Not Supported in Get Support

SIM Not Supported

lam365 — Sun, 11 Dec 2022 02:25:53 GMT

I have an iPhone 6S that is supposedly unlocked. I set the Find My to "off" so that the activation lock would be off. The Carrier under Settings>General>About indicates Public Mobile 50.0.1 yet the phone still gives me the SIM not supported message "The SIM That you currently have installed in this iPhone is from a carrier that is not supported under the activation policy." My number was ported over 24 hours ago. I am also now getting a message that the phone number registered to my Apple ID is not associated with this Phone. What do I need to do to get my SIM working? Will my old carrier be able to unlock the phone even though it says it is Public Mobile?

Thanks in advance for any help.

Re: SIM Not Supported

softech — Sun, 11 Dec 2022 02:35:28 GMT

@lam365 We saw so many phones that "supposingly unlocked" turned out to be still locked.

Please open Settings and tap General -> About -> Carrier Lock. An unlocked iPhone will say No SIM Restrictions.

Also, can you test your PM sim in another phone?

and is your phone still working with another sim card? if so, what carrier is that sim card from?

Re: SIM Not Supported

BKNS27 — Sun, 11 Dec 2022 03:40:59 GMT

@lam365

Did you reply to the text from your previous carrier confirming you are porting your number over to PM with the old SIM in your phone? There is a 90 minute window for you to reply or the porting will be cancelled.

Then reboot your phone by powering the phone off by holding down the power button then power off.

Re: SIM Not Supported

computergeek541 — Sun, 11 Dec 2022 05:01:58 GMT

@BKNS27 wrote:
@lam365
Did you reply to the text from your previous carrier confirming you are porting your number over to PM with the old SIM in your phone? There is a 90 minute window for you to reply or the porting will be cancelled.
Then reboot your phone by powering the phone off by holding down the power button then power off.

The phone is locked to another carier and that issue is unrelated to number porting.

@lam365

Sorry, but your phone isn't unlocked, but yes, the old carrier can get it unlocked.

Re: SIM Not Supported

BKNS27 — Sun, 11 Dec 2022 07:13:21 GMT

@computergeek541

Yes I agree that the phone could be locked but the OP indicated that the Apple ID didn’t show the registered phone number so I thought it could also be a porting issue. Just checking to see if OP has gone through the porting process correctly.

Re: SIM Not Supported

lam365 — Sun, 11 Dec 2022 22:18:20 GMT

Thank you @computergeek541, @BKNS27 , @softech , The phone was locked with the previous carrier and unrelated to porting. Carrier Lock must say No SIM Restrictions. The carrier was able to unlock without me going into a store. Much better than the websites that would unlock for $30+ online.