topic Re: Device Credit missing from account or shows up as RAF credit? in Get Support

Device Credit missing from account or shows up as RAF credit?

buzzzone — Sun, 11 Dec 2022 05:26:05 GMT

Hello good folks at Public Mobile,

I signed up and purchased a pre-owned phone in October. The deal at the time stated that if I purchased the phone using the same email address as my public mobile account, I would be eligible for a $5 credit for 6 months.

Its december but I have not seen a credit on my account yet.

However, I have seen a few RAF credits show up on my account starting in November.

I was wondering if the device credit shows up as RAF credit?

Since I sent my referral code to a couple friends in november as well, I am not sure if there is a way to differentiate between the two credits.

I hope I was able to explain the issue I am having. Thank you once again for your help with this issue.

Re: Device Credit missing from account or shows up as RAF credit?

walker1 — Sat, 10 Dec 2022 23:40:02 GMT

@buzzzone

The credit will start showing up in the first week of January. That's the $5 x 6 months, for buying the phone. Your only allowed one of those.

It's hard to tell between that one and your referral from November. Your only allowed one of those too. That's for $5 x 5 months, I believe.

Re: Device Credit missing from account or shows up as RAF credit?

softech — Sat, 10 Dec 2022 23:38:10 GMT

@buzzzone RAF should be just friend referral bonus only. Since you referred friend in Oct/Nov, I think the $5 is for that

did you use the same email address for the phone order as your My Account's email?

I would open ticket with PM support to have them confirm

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Device Credit missing from account or shows up as RAF credit?

softech — Sat, 10 Dec 2022 23:51:41 GMT

@buzzzone just to clarify, if your phone purchase was on Oct, the first payment should be by Nov 30 and NOT "will start showing up in the first week of January."

This is the original announcement post in case you need a reference:

https://productioncommunity.publicmobile.ca/t5/Announcements/Find-your-dream-phone-and-price-Oct-12-26/td-p/889090

So, open ticket with PM as advised on my post above

Re: Device Credit missing from account or shows up as RAF credit?

CountyDownIeUk — Sun, 11 Dec 2022 00:22:24 GMT

If you have not used someone’s referral code and not given yours to be used during an RAF promo....then it’s probably part of the phone purchase.

List of 2022 RAF promos here.

Re: Device Credit missing from account or shows up as RAF credit?

buzzzone — Sun, 11 Dec 2022 01:25:44 GMT

Thank you so much for the detailed explanation and the link to the original announcement. I will open a ticket with PM support.