topic Re: Locked out and can't get in to my account in Get Support

Locked out and can't get in to my account

Renebeaulieu — Sat, 10 Dec 2022 13:31:09 GMT

Need help logging as I'm locked out. My visa expired and they shutdown my line.

Re: Locked out and can't get in to my account

Debugs — Sat, 10 Dec 2022 13:33:12 GMT

I don't think this is something the self-service community can help. I would suggest reach out tot their customer service when they are online at 11am EST.

Re: Locked out and can't get in to my account

Debugs — Sat, 10 Dec 2022 13:35:01 GMT

Here are some examples of when to contact a Customer Support Agents directly:

There’s an issue with your Public Mobile service that prevents you from using your phone to make calls, a feature is bugged, or if earned Rewards aren’t showing up.

Re: Locked out and can't get in to my account

Outdoorsman — Sat, 10 Dec 2022 13:36:17 GMT

@Renebeaulieu use a differrent browser in private or incognito mode and try to sign in

Re: Locked out and can't get in to my account

Debugs — Sat, 10 Dec 2022 13:39:27 GMT

You can also chat with SIMon and create a ticket now.

Re: Locked out and can't get in to my account

hycm53 — Sat, 10 Dec 2022 13:43:57 GMT

@Renebeaulieu wrote:
Need help logging as I'm locked out. My visa expired and they shutdown my line.

You mean you can't login PM self service account?

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.

If still can't login, then open a ticket with PM customer service for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out and can't get in to my account

CGO — Sat, 10 Dec 2022 15:35:27 GMT

account ok if not over 90 days. Top page---Get help---chat---submit ticket.

Re: Locked out and can't get in to my account

computergeek541 — Sat, 10 Dec 2022 21:05:52 GMT

@hycm53 wrote:
@Renebeaulieu wrote:
Need help logging as I'm locked out. My visa expired and they shutdown my line.
You mean you can't login PM self service account?
Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.
If still can't login, then open a ticket with PM customer service for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

All tickets need to be submitted using the chatbot. Please do not direct people to send a private message as the initial contact.

Re: Locked out and can't get in to my account

Renebeaulieu — Sun, 11 Dec 2022 15:28:10 GMT

No luck that way either. Still doesn't recognize my password. So annoying without being able to talk to someone