topic Re: Marycastro in Get Support

Marycastro

Marycastro — Sat, 10 Dec 2022 18:37:37 GMT

I can’t enter in my public mobiel account

Re: Marycastro

dust2dust — Sat, 10 Dec 2022 18:40:26 GMT

What are you needing to do?

Try using private mode or a different browser or even device. Often a non-mobile browser works better.

Were you able to use the password reset? Are your services working? Do you have the sim in a phone?

Re: Marycastro

hTideGnow — Sat, 10 Dec 2022 18:41:00 GMT

hi @Marycastro what error you got? tried Reset Password?

or open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Re: Marycastro

Yummy — Sat, 10 Dec 2022 18:44:06 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Marycastro

dabr — Sat, 10 Dec 2022 22:45:58 GMT

@Marycastro If/when you contact customer support for login issues, you may also want to ask them to change your username as well if that's your real name you're using for the Community account.