topic Re: Unable to make call, data is working in Get Support

Unable to make call, data is working

salmanparacha — Sat, 10 Dec 2022 17:23:54 GMT

Can someone help. I cannot make a call and also unable to receive calls as well. Data showing LTE and working fine.

Dunkman — Sat, 10 Dec 2022 17:35:26 GMT

more details would be helpful.

Does text work?

Did talk work before?

new customer versus old?

A few basic troubleshooting advie

reboot phone

network reset of phone

try your SIM card in another phone. See if it works? Re insert back to original phone.

JK8 — Sat, 10 Dec 2022 17:35:49 GMT

Are you a new customer? Did you port a number over?

Have you tried rebooting, resetting network settings, reinstalling SIM card? Have you tried sim in another unlocked phone?

hTideGnow — Sat, 10 Dec 2022 17:44:13 GMT

hi @salmanparacha if you try changing the network to 3G only or HSPA Only or WCDMA only, does it even connect? Could be a 3G problem in your area

computergeek541 — Sat, 10 Dec 2022 19:21:06 GMT

CGO — Sat, 10 Dec 2022 20:05:40 GMT

more details more help. For call issue you may check sim setting or reinstall on phone then contact CSA.

salmanparacha — Sun, 11 Dec 2022 21:40:03 GMT

Worked