topic Re: Plan Changed and Billing Changed but Data Limit the same as before in Get Support

Plan Changed and Billing Changed but Data Limit the same as before

nuttygamer — Fri, 09 Dec 2022 18:32:39 GMT

I was on the 250 MB plan and then I upgraded to the 1GB 3G speed. I've been charged $25 for the last two months and I'm just realizing that my profile still show my current plan as the $15. My plan usage tab shows the $15 plan.

What is going on?

Re: Plan Changed and Billing Changed but Data Limit the same as before

dust2dust — Fri, 09 Dec 2022 18:36:59 GMT

Click on all the little spinner refresh icons lower down that you see and/or use private mode to make sure you're seeing updated information. The site is terrible at caching old information. Terrible

Re: Plan Changed and Billing Changed but Data Limit the same as before

JK8 — Fri, 09 Dec 2022 18:37:07 GMT

@nuttygamer

Log in again but clear your browser cache and open a new browser window in incognito. You are probably looking at a cached version.

Re: Plan Changed and Billing Changed but Data Limit the same as before

popping — Fri, 09 Dec 2022 18:37:11 GMT

@nuttygamer

Restart you phone if no avail, Create a support ticket to get CS Agent to update your account. Good luck.

Re: Plan Changed and Billing Changed but Data Limit the same as before

Yummy — Fri, 09 Dec 2022 18:41:53 GMT

If you use phone a lot you will see which plan you have if you cannot call out after 100 minutes.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Plan Changed and Billing Changed but Data Limit the same as before

walker1 — Fri, 09 Dec 2022 18:46:16 GMT

Yes, but if have a calling minutes add on you'll still be able to call out beyond the 100 minutes outgoing call limit.

So you still won't know if you're still on the $15 plan or not. Just saying.

Re: Plan Changed and Billing Changed but Data Limit the same as before

ShaylynnH — Sat, 10 Dec 2022 15:32:12 GMT

I am having this problem too, except it's 6gb to 20gb of data...