topic Re: Account plan in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919266#M630486 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/112253">@canuk</a>sign In again using incognito mode .. cached page is usually the culprit&nbsp;</P> Sat, 10 Dec 2022 10:54:50 GMT Metal1967 2022-12-10T10:54:50Z Account plan https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919265#M630485 <P>The scheduled account upgrade from 3G/2GB worked on Dec 7 to 4G/15GB.</P><P>However when I look in my account plan now it shows as 3G/2GB.</P><P>Support please advise &amp; resolve&nbsp;</P><P>&nbsp;</P> Sat, 10 Dec 2022 10:45:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919265#M630485 canuk 2022-12-10T10:45:51Z Re: Account plan https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919266#M630486 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/112253">@canuk</a>sign In again using incognito mode .. cached page is usually the culprit&nbsp;</P> Sat, 10 Dec 2022 10:54:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919266#M630486 Metal1967 2022-12-10T10:54:50Z Re: Account plan https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919268#M630487 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/112253">@canuk</a>&nbsp;</P><P>&nbsp;</P><P>When in Self Serve,&nbsp; click this spinner icon to refresh page:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1670669872748.png" style="width: 532px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/73941i742A11B55EB0B161/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_0-1670669872748.png" alt="HALIMACS_0-1670669872748.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 10 Dec 2022 10:58:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919268#M630487 HALIMACS 2022-12-10T10:58:49Z Re: Account plan https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919271#M630490 <P>So I just logged back in &amp; now shows 4G/15GB, so refreshing browser cleared issue.</P><P>Thanks for suggestions</P> Sat, 10 Dec 2022 11:27:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-plan/m-p/919271#M630490 canuk 2022-12-10T11:27:08Z