topic Unable to make or receive calls in Get Support

Unable to make or receive calls

CHRIS5828 — Sat, 10 Dec 2022 03:51:15 GMT

New account here. I can’t make or receive calls.
I’ve reinserted SIM card

airplane mode on, then off

reset data network ( it’s saying Public Mobile Network)

anything else I can do?

Re: Unable to make or receive calls

walker1 — Sat, 10 Dec 2022 01:13:55 GMT

@CHRIS5828

Did you try to port in your old phone number at the same time?

Did you reply to the PAT text from your old carrier?

Re: Unable to make or receive calls

BKNS27 — Sat, 10 Dec 2022 01:15:20 GMT

@CHRIS5828

If you ported your old number over to PM, you need to reply to the text confirming you are porting over to PM with the old SIM in your phone. There is a 90 minute window for you to confirm.

But if you picked a new number, reboot your phone by powering the phone off.

Re: Unable to make or receive calls

Coverhiro — Sat, 10 Dec 2022 01:16:57 GMT

Hello @CHRIS5828

When did you port it?

I activated my account and had to port my number over a little more than a week ago.

The porting showed that it was complete but I couldn't make or receive any calls.

Under network it showed Public mobile and the correct settings.

I eventually had to reach out to a Customer Service Agent @CS_Agent and they submitted a ticket for somebody on their tech team to fix it.

It was working within the hour after that happened. Before that it wouldn't work no matter what network reset, turning off the phone and so on.

Here’s when and how to contact our Customer Support Agents:

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Re: Unable to make or receive calls

walker1 — Sat, 10 Dec 2022 01:19:57 GMT

@CHRIS5828

If you tried to port in your phone number, check out your mailbox, I'll send you a phone number to call and ask about your port request.

Re: Unable to make or receive calls

Coverhiro — Sat, 10 Dec 2022 01:25:49 GMT

@CHRIS5828

I would try everything that people here have recommended as well.

For me it was recommended I call their porting team, which I did using somebody else's phone. The wait time for me was over an hour and they confirmed for me that the number was ported successfully but that Public Mobile had to do something on their end.

I received a text from my previous carrier asking me to accept the port and reply Yes, which i did and I also received a notice of cancellation from my previous carrier with final notice of Bill.

Even after those things, I still required Public Mobile technical support to step in. I'm letting you know there are options, but yes definitely try all these things people here have recommended as well. If you want the porting team number, message me and I can give it to you also.

Take care.

Re: Unable to make or receive calls

softech — Sat, 10 Dec 2022 01:27:25 GMT

@CHRIS5828 you see your phone connected to PM Network? Any error message on top like Sim not provisioned? No sim?

Since you cannot make outgoing calls as well, it is not just a porting issue. Ain fact, it could be problem with sim provisioning. please open ticket with PM support:. it should be a quick fix for them

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there