topic Service not working in Get Support

Service not working

Lsparvier — Sat, 10 Dec 2022 00:15:39 GMT

Recently paid my phone bill but after 1gb out of 10.5 I’d got a text saying id used 100% of my data and then my calling and text stopped working and I am not sure what more to do

Re: Service not working

walker1 — Sat, 10 Dec 2022 00:20:19 GMT

@Lsparvier

Sometimes those texts are wrong.

You should login into your account and check out the usage yourself

Try logging into your account using a different browser in incognito or private mode and check again.

You were probably looking at old cached information before.

Re: Service not working

Meow — Sat, 10 Dec 2022 00:19:37 GMT

Just in case, check your account if it says Active.

Maybe cell tower in your area has outage.

Can you try your SIM in another phone?

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Service not working

walker1 — Sat, 10 Dec 2022 00:25:36 GMT

@Lsparvier

If none of your services work, you should contact a CSA and have them look into your sim card and provisions.

Either send a private message to CS_Agent or use the Chatbot Simon to get a service ticket started.

Re: Service not working

hairbag1 — Sat, 10 Dec 2022 00:32:05 GMT

Dial 611 to get the latest update on your plan.

Also...check this out too...

Re: Service not working

dust2dust — Sat, 10 Dec 2022 00:35:22 GMT

Did you possibly recently deal with a credit card problem?