topic Re: Phone issue in Get Support

Phone issue

LivingstonAsh13 — Fri, 09 Dec 2022 23:31:41 GMT

I’m trying to change my plan to something cheaper for my son who only needs texting n calling but won’t let me every time try says ops something went wrong so how do reactivate my sons phone

Re: Phone issue

hairbag1 — Fri, 09 Dec 2022 23:38:08 GMT

Try logging in using incognito mode.

Try waiting for 1/2 hour...then retry.

edit...

cheapest currently is the $15 plan with 100 outgoing Cdn minutes, unlimited incoming minutes and unlimited text. 250mb's data also included. With the recent Holiday free 500 minutes of International calling (including to Canada)...the $15 plan should be good.

Re: Phone issue

Outdoorsman — Fri, 09 Dec 2022 23:35:19 GMT

@LivingstonAsh13

hi use a differrent browser in private or incognito mode and sign back in

Re: Phone issue

LivingstonAsh13 — Fri, 09 Dec 2022 23:35:21 GMT

I been trying switch my plan n. Re activate it for 2 days

Re: Phone issue

JK8 — Fri, 09 Dec 2022 23:35:31 GMT

@LivingstonAsh13

If you are changing plans in self service make sure to choose change on next renewal date otherwise if you do an immediate plan change there is no credit from your current plan.

Re: Phone issue

LivingstonAsh13 — Fri, 09 Dec 2022 23:36:56 GMT

My money I added still sitting in available funds just keeps saying ops something went wrong when try change over

Re: Phone issue

JK8 — Fri, 09 Dec 2022 23:38:31 GMT

@LivingstonAsh13

Try what @hairbag1 suggested. I like using Chrome or Edge browser in incognito.

Re: Phone issue

hairbag1 — Fri, 09 Dec 2022 23:41:41 GMT

What plan is son rocking currently ?

If he's already on the $15 plan...that's the least expensive plan PM offers right now.

Re: Phone issue

LivingstonAsh13 — Fri, 09 Dec 2022 23:43:01 GMT

Still says ops something went wrong

Re: Phone issue

LivingstonAsh13 — Fri, 09 Dec 2022 23:44:26 GMT

My son taking over my old phone I upgraded mine so was just trying change the plan for him to just calling and texting so selected the 15 dollar plan but says ops something went wrong every time

Re: Phone issue

hairbag1 — Fri, 09 Dec 2022 23:47:10 GMT

Are you using a laptop to access his account ?

Make sure you're using correct username (email address) and password for his account.

Please log in using incognito mode. I'm using Firefox and seems to be working fine.

Re: Phone issue

hairbag1 — Fri, 09 Dec 2022 23:50:32 GMT

Does son have his own account ? He needs his own account as there's no family plans here at PM. He needs a separate sim and unique email address...you can use the same credit card for payment though.