topic Re: Account concerns in Get Support

Account concerns

SummayyahM — Sat, 10 Dec 2022 05:54:37 GMT

I was sent a text about the 2GB data and 500intl minutes, I replied to the text and got a confirmation text sent back. But when I checked my account I do not see any add-ons in my account.

Another concern I'm having is that even though i am using my data and phone minutes it is not updating on my account so I am unsure how I can keep track of how much data or how many minutes I have left for the month.

Can someone help with these concerns. Thank you.

Re: Account concerns

JK8 — Fri, 09 Dec 2022 21:57:08 GMT

@SummayyahM

Clear your browser cache and then open a new browser window in incognito when logging in.

Re: Account concerns

hairbag1 — Fri, 09 Dec 2022 21:56:53 GMT

Re: Account concerns

softech — Fri, 09 Dec 2022 21:57:35 GMT

@SummayyahM

With this new site, you likely still reading off the cached version, so the add-on list and usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the new holiday addons there.. as well as the updated data usage

Re: Account concerns

tzliu — Fri, 09 Dec 2022 21:58:46 GMT

@SummayyahM you may want to try one of the followings (or all): refreshing your browser; clearing cache; log-out/login

Re: Account concerns

Yummy — Fri, 09 Dec 2022 22:02:54 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.