topic Re: SIM unavailable pop up on multiple phones in Get Support

SIM unavailable pop up on multiple phones

pwcrane — Fri, 09 Dec 2022 17:31:50 GMT

I am getting a SIM unavailable error pop up and no service at random times. I thought it was my phone, so I switched my SIM to another phone and same thing. Been happening over the past 2 weeks at random times.

Re: SIM unavailable pop up on multiple phones

walker1 — Fri, 09 Dec 2022 17:34:07 GMT

@pwcrane

You should contact a CSA from Public Mobile and have them look into your sim card and provisions.

Re: SIM unavailable pop up on multiple phones

pwcrane — Fri, 09 Dec 2022 17:37:53 GMT

How do I contact a CSA?

Re: SIM unavailable pop up on multiple phones

walker1 — Fri, 09 Dec 2022 17:39:53 GMT

@pwcrane

Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

Re: SIM unavailable pop up on multiple phones

pwcrane — Fri, 09 Dec 2022 17:41:15 GMT

Thanks

Re: SIM unavailable pop up on multiple phones

BKNS27 — Fri, 09 Dec 2022 18:04:16 GMT

@pwcrane

Check to see if there is a temporary outage in your area. Contractors could be working in your area. Check map:

https://istheservicedowncanada.com/status/telus/map

Otherwise, it could be a backend provisional issue with the SIM as stated by @walker1.

Re: SIM unavailable pop up on multiple phones

pwcrane — Fri, 09 Dec 2022 21:28:22 GMT

Don't think, this has been happening for the past 2 weeks, I remove the SIM and I get service back. It happened more on my original phone, so I thought it was the phone. I switched phones and now it is happening with this phone as well