topic Re: Money back in Get Support

Money back

Hayanee — Fri, 09 Dec 2022 20:11:06 GMT

Bonjour,

Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back?

Thenks a lot

Re: Money back

Quigley — Fri, 09 Dec 2022 19:53:38 GMT

@Hayanee

Sorry but there's no refunds or prorating here.

Re: Money back

JK8 — Fri, 09 Dec 2022 19:54:25 GMT

@Hayanee

PM is prepaid. There are no refunds. Did you port your number out? If yes, it would have been automatically closed.

Re: Money back

Outdoorsman — Fri, 09 Dec 2022 19:54:27 GMT

@Hayanee hi if you ported on the 29th and paid on the 28th there are no refunds or prorating , you were on a prepaid plan sorry

Re: Money back

dabr — Fri, 09 Dec 2022 19:57:57 GMT

@Hayanee Well if you ported out on the 29th Nov. and payment was due on 28th Nov., then you can't really expect a refund as you were still a PM a customer, plus prepaid service means no refunds unless there was an error from PM's side for that charge.

You can contact support via chatbot and ask customer service to remove any payment card by submitting a ticket, for any future errant charges (unlikely as account is closed after porting) here: https://www.publicmobile.ca/en/on/get-help

Re: Money back

hycm53 — Fri, 09 Dec 2022 21:58:49 GMT

@Hayanee wrote:
Bonjour,
Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back?

Thenks a lot

Since PM is pre-paid service (means paid first then get service) and you renew date was on 28th, so PM charged you on 28th and you transferred your phone number to other provider on 29th, so you can't get refund.

But you can try open a ticket with PM customer service for help, click here to send private message

Re: Money back

Yummy — Fri, 09 Dec 2022 22:14:56 GMT

@hycm53 wrote:
@Hayanee wrote:
Bonjour,
Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back?

Thenks a lot

But you can try open a ticket with PM customer service for help, click here to send private message

There is no point opening ticket nor contacting agent for any refund in this case.

Rules are very simple: you get charged for 30 days in advance; you paid; you decided to leave PM next day; you should use service first before leaving.