topic Re: Page Expired in Get Support

Page Expired

kdavison — Fri, 09 Dec 2022 18:02:00 GMT

I keep getting this message when I try to log into my account.

Re: Page Expired

walker1 — Fri, 09 Dec 2022 18:03:02 GMT

@kdavison

Try logging into your account using a browser in incognito or private mode and try again.

Re: Page Expired

BKNS27 — Fri, 09 Dec 2022 18:08:52 GMT

@kdavison

Are you using the correct website?

It is the Self-serve website.

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=ZYziOPaW_PFHubuvtbWpX2L5&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=hgKooDeCzf8DUYe5TFXj5s4j&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995

Re: Page Expired

softech — Fri, 09 Dec 2022 18:09:02 GMT

@kdavison

are you using Chrome? are you using saved password?

if you are, after you selected your saved username/password, DO NOT click logon. Chrome will automatically log you in and you won't get the error

Or if you still get the error, try to just click BACK and then REFRESH on Chrome

And if you still getting the error, please try using incognito mode to login and it should clear the problem

Re: Page Expired

Yummy — Fri, 09 Dec 2022 18:10:12 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Page Expired

popping — Fri, 09 Dec 2022 18:11:14 GMT

@kdavison

I got page expired error quite frequently until I logoff my active self-server session myself without letting my active session automatic logoff by the system after inactivity. I don't get the page expired error as often anymore. I am getting a odd one if I forgot to logoff manually.

Re: Page Expired

WolverineCaz — Fri, 09 Dec 2022 18:43:00 GMT

Clean browsing history, delete cookies and try again.

Re: Page Expired

computergeek541 — Fri, 09 Dec 2022 19:42:55 GMT

Re: Page Expired

kdavison — Sat, 10 Dec 2022 01:48:25 GMT

Thanks! That is the answer. "Do not click on login