topic Re: Promo in Get Support

Promo

Qcnomad — Fri, 09 Dec 2022 17:18:05 GMT

I adhered for the promo at 40$ (4G and 15gig) and for some reason the plan isn't active. Why?

Re: Promo

softech — Fri, 09 Dec 2022 17:19:08 GMT

@Qcnomad did you opt for change on renewal date?

is today the renewal date?

try access My Account using Incognito mode and you should see the correct info

Re: Promo

walker1 — Fri, 09 Dec 2022 17:22:16 GMT

@Qcnomad

Try logging into your account using a browser in incognito or private mode instead.

Your probably looking at old cached information.

The 4G speed won't kick in until 48 hours after your switch to 4G plan.

Re: Promo

Qcnomad — Fri, 09 Dec 2022 17:21:03 GMT

Yes i asked on my renewal date which is today the 9th

Re: Promo

walker1 — Fri, 09 Dec 2022 17:25:12 GMT

@Qcnomad

Yes, login to your account using a different browser in incognito mode and try again. You'll see your new plan.

When in your account, try using the little refresh button. The circular wheel.

Re: Promo

Yummy — Fri, 09 Dec 2022 17:24:59 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Promo

Qcnomad — Fri, 09 Dec 2022 17:27:12 GMT

Ok, it seems to work that way. Quick question, do i still have voicemail and caller ID?

Re: Promo

softech — Fri, 09 Dec 2022 17:28:02 GMT

@Qcnomad wrote:
Ok, it seems to work that way. Quick question, do i still have voicemail and caller ID?

@Qcnomad Yes, both are part of the new plan 🙂

Re: Promo

walker1 — Fri, 09 Dec 2022 17:32:10 GMT

@Qcnomad

Public Mobile has voicemail but not caller ID with the name showing. Only your phone number will show.

Great to hear you found your solution.

Enjoy your new plan and speed.