topic Re: Reinstate promo texts in Get Support

Reinstate promo texts

andrewf007 — Fri, 09 Dec 2022 14:30:24 GMT

I mistakenly unsubscribed…how do I re subscribe?

Re: Reinstate promo texts

softech — Fri, 09 Dec 2022 14:32:49 GMT

@andrewf007 People confirmed you should still get the text even you unsubscribed PM text earlier, as this is sending from 4911 instead of 611 (unless you also blocked 4911)

You can try to send YES2 to shortcode 4911.

If you were invited to get the bonus already, you will get a reply saying all good.

if you have not been invited yet, you will get a reply saying you are not eligible. But no worry, you are not eligible today but you will before Dec 15. If that is the case, try to send the same text on Dec 16th

Re: Reinstate promo texts

HALIMACS — Fri, 09 Dec 2022 14:33:57 GMT

@andrewf007

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Reinstate promo texts

Outdoorsman — Fri, 09 Dec 2022 14:33:47 GMT

@andrewf007 hi you should still receive the text for the 2gig gift,if you think you missed it type YES2 to 4911 see if it applies

Re: Reinstate promo texts

WolverineCaz — Fri, 09 Dec 2022 15:12:26 GMT

I would text 4911 and go from there. You could also try a chat with SIMon here https://www.publicmobile.ca/en/on/get-help

Re: Reinstate promo texts

computergeek541 — Fri, 09 Dec 2022 16:49:37 GMT

Re: Reinstate promo texts

Coverhiro — Fri, 09 Dec 2022 16:51:54 GMT

@andrewf007 It was recommended to me to text YES2 to 4911 if we are missing any of the latest promotions.

Or else follow many of the good suggestions here already.