topic Re: US roaming bundle data doesn’t work in Get Support

US roaming bundle data doesn’t work

yanxi — Fri, 09 Dec 2022 05:27:47 GMT

I bought the US roaming minutes, texts, data bundle on Dec 7. I’m in Miami. The data doesn’t work. Could the agent help? Thank you so much!

Re: US roaming bundle data doesn’t work

dust2dust — Fri, 09 Dec 2022 05:33:46 GMT

Everything else works? Is roaming data on? Is data on?

Re: US roaming bundle data doesn’t work

Quigley — Fri, 09 Dec 2022 05:39:05 GMT

@yanxi

Try choosing T-Mobile as your network of choice from inside your phone settings.

See if that makes a difference for you.

Re: US roaming bundle data doesn’t work

yanxi — Fri, 09 Dec 2022 13:02:12 GMT

It’s already T mobile. Thank you very much.

Re: US roaming bundle data doesn’t work

yanxi — Fri, 09 Dec 2022 13:21:57 GMT

Data was on. Roaming was not. I just opened it, but it still doesn’t work. I made phone calls in Buffalo. It worked. Not sure if it works, or because it’s close to Canada. I just tried now, and the phone call and text didn’t work either.

Re: US roaming bundle data doesn’t work

softech — Fri, 09 Dec 2022 13:31:49 GMT

@yanxi I am pretty sure you were using the roaming when you were in Buffalo. US network signal is much much stronger than Canadian

Florida connection is a mix from the review. Someone confirmed it wasn't working well in Sarasota area. But other reported central and west coast Florida was good with data, voice was unreliable

Try again in different area and hope it works.

Worst case, when you are back, open ticket with PM and they will likely compensate it based on your experience. And for now, maybe head to a Walmart to get local data sim

Re: US roaming bundle data doesn’t work

yanxi — Fri, 09 Dec 2022 13:48:28 GMT

So you mean it works in Buffalo, but not some part in Florida? Thank you very much.

Re: US roaming bundle data doesn’t work

hycm53 — Fri, 09 Dec 2022 14:19:28 GMT

@yanxi wrote:
So you mean it works in Buffalo, but not some part in Florida? Thank you very much.

Since USA shut down 3G service this year, voice talk in some place won't work. But data add on should be fine.