topic Re: Phone bill needed in Get Support

Phone bill needed

Imran_Hasan8 — Fri, 09 Dec 2022 13:18:02 GMT

Hi please someone help me out I need my phone bill very urgently

Re: Phone bill needed

Outdoorsman — Fri, 09 Dec 2022 13:19:19 GMT

@Imran_Hasan8

Hi to receive a proper invoice you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Phone bill needed

HALIMACS — Fri, 09 Dec 2022 13:21:42 GMT

@Imran_Hasan8

At public mobile, there are no bills issued. If you need details about your recent payment or plan, you'll need to log into your self-serve account and choose the appropriate tab to view details.

If you need a statement of account, that takes longer and will require the assistance of a customer support agent.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Phone bill needed

softech — Fri, 09 Dec 2022 14:34:56 GMT

@Imran_Hasan8 for official invoices, you will have to engage PM Support for them to prepare. It might take them around 2 weeks. This is a previous experience by another member regarding requesting invoice and sample of it

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To engage PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone bill needed

hycm53 — Fri, 09 Dec 2022 14:09:21 GMT

@Imran_Hasan8 wrote:
Hi please someone help me out I need my phone bill very urgently

PM doesn't have invoice or bill online or paper. If you do need them you have to contact PM customer service for help, click here : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send private message.

Re: Phone bill needed

computergeek541 — Fri, 09 Dec 2022 14:33:38 GMT