topic Re: Data - Add-ons in Get Support

Data - Add-ons

onlysoldier — Fri, 09 Dec 2022 04:51:49 GMT

I've bought yesterday a plan 20GB of data, but i i don't see in my plan .

I need to do something ?

thanks

Re: Data - Add-ons

NDesai — Fri, 09 Dec 2022 04:54:46 GMT

@onlysoldier Are you sure you bought 20GB worth of Add-ons? Do you mean you activated or change your plan? Try logging in to your self-serve account using incognito/private browsing mode.

Re: Data - Add-ons

softech — Fri, 09 Dec 2022 04:59:38 GMT

@onlysoldier do you mind to login to My Account using Incognito mode, check the Plan details to see if it shows the correct plan with 20Gb. Maybe post us a screenshot

Re: Data - Add-ons

Nezgar — Fri, 09 Dec 2022 05:04:21 GMT

@onlysoldierWhen you are in the "My Account" portal, click that little circle arrow icon in the bottom right corner of the "Plan Usage" section, and it should update with current information. Otherwise, try the incognito/private/InPrivate mode as @softech mentioned: