topic Re: Problem about reset password my account in Get Support

Problem about reset password my account

farhangfar7777 — Fri, 09 Dec 2022 04:49:31 GMT

Hi I would like to reset my password my account to change my plan internet and I want to pay my payment with new credit card

NDesai — Fri, 09 Dec 2022 04:51:09 GMT

softech — Fri, 09 Dec 2022 04:51:35 GMT

did you try to reset using the Reset Password link on the login page? Just enter your email address and see if you receive the reset password email

If that does not work, then open ticket with PM Support and they can sort it out fo ryou:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

softech — Fri, 09 Dec 2022 04:54:03 GMT

@farhangfar7777 Andy chance you are

BKNS27 — Fri, 09 Dec 2022 07:40:51 GMT

Hmmm, Sure looks like the same question!

Why are they asking the similar question with a different user name (7777)?…hmmmm.

computergeek541 — Fri, 09 Dec 2022 15:34:56 GMT

farhangfar7777 — Fri, 09 Dec 2022 23:02:34 GMT

I want to change my plan internet but my password and email does not work

Jlund — Fri, 09 Dec 2022 23:05:54 GMT

Try clearing cache and going incognito.

JK8 — Fri, 09 Dec 2022 23:07:34 GMT

Do you have the correct email. If yes, try the Forgot your password link.

softech — Fri, 09 Dec 2022 23:08:54 GMT

you had a post from yesterday, did you try what we suggested?

Outdoorsman — Fri, 09 Dec 2022 23:10:10 GMT

@farhangfar7777 hi if you tried forgot password and it doesn't work then

to change/reset account email and password you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here