topic Re: I have problems with reset my password in Get Support

I have problems with reset my password

Mohammedali7777 — Fri, 09 Dec 2022 04:28:35 GMT

Hi I would like to reset my password to change my plan internet and I want to pay with new visa card my payment

Please help me

Thanks so much

Re: I have problems with reset my password

softech — Fri, 09 Dec 2022 04:30:54 GMT

@Mohammedali7777 did you try to reset using the Reset Password link on the login page? Just enter your email address and see if you receive the reset password email

If that does not work, then open ticket with PM Support and they can sort it out fo ryou:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I have problems with reset my password

JK8 — Fri, 09 Dec 2022 04:32:00 GMT

@Mohammedali7777

Go to the self service page and use the Forgot your password if you have to. Once in self service you can then change your cc by choosing the Payment tab. Clear your browser cache and go incognito.

Re: I have problems with reset my password

computergeek541 — Fri, 09 Dec 2022 15:36:08 GMT