topic Re: Plan change - offeres in Get Support

Plan change - offeres

raviaucse — Thu, 08 Dec 2022 22:58:50 GMT

Dear Team,

Many providers are offering good data plans for $25 or $30, but i dont see those and i am not sure how to reach your customer service. Can u help to add those accounts best offers who are with public for a long time

Thanks

Ravi

Re: Plan change - offeres

Quigley — Thu, 08 Dec 2022 23:05:49 GMT

@raviaucse

Either send a private message to CS_Agent or use the Chatbot Simon to get a service ticket.

Then you can tell a Customer Support Agent, everything you want.

Re: Plan change - offeres

raviaucse — Thu, 08 Dec 2022 23:10:16 GMT

Thank you so much for your reply, may i know how do u send message to CS_agent? tku in advance

Re: Plan change - offeres

HALIMACS — Thu, 08 Dec 2022 23:11:37 GMT

@raviaucse

Public Mobile's offers are usually for a limited time. The Black Friday deals are mostly gone, but be patient. Within a week or two, they'll release some Boxing Day and/or New Year's deals which may be as enticing.

Stay tuned!!!

If you wish to pass on a specific request to them, to contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Plan change - offeres

Quigley — Thu, 08 Dec 2022 23:13:23 GMT

@raviaucse

Happy to help you with that.

Just type CS_Agent into the send to box. Ok?

Re: Plan change - offeres

HALIMACS — Thu, 08 Dec 2022 23:16:53 GMT

Specfically, @raviaucse you can send a private message to the Customer Support Agent by clicking here

The above link will take you directly to your private message box and even place cs_agent in the To field for you.

All you'll need to do from there, is type in the Subject and Body of your message to them. Then tap Send Message.

Re: Plan change - offeres

brettster99 — Thu, 08 Dec 2022 23:34:49 GMT

NO, XD

Re: Plan change - offeres

softech — Thu, 08 Dec 2022 23:41:52 GMT

@raviaucse honest , I don't think you can find any deals for $25 or $30

PM did offer a bargain deal during Black Friday for $35 and still offering good plan with $40. And $45. Those are as good the deals as you can get on the market now

Re: Plan change - offeres

softech — Fri, 09 Dec 2022 00:00:26 GMT

@raviaucse I guess PM listen to your demand, they have just released a new $30 plan and increase the data for the $35 plan:

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-3G-Plans-in-Self-Serve-Account/m-p/918547