topic Re: Talk to a moderator in Get Support

Talk to a moderator

Jason29 — Thu, 08 Dec 2022 00:41:55 GMT

I would like to be put back on the promotional text list please.

Re: Talk to a moderator

HALIMACS — Thu, 08 Dec 2022 00:47:31 GMT

If by December 15 you DO NOT receive the text with the promotional offers, contact the CSA's and ask that they apply it for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Talk to a moderator

dabr — Thu, 08 Dec 2022 00:47:48 GMT

@Jason29 Did you unsubscribe from it? Then you can submit a ticket via chatbot and ask CSA's to subscribe you back to the 4911 shortcode. Here's a link to Get Help/chatbot: https://www.publicmobile.ca/get-help

Re: Talk to a moderator

hairbag1 — Thu, 08 Dec 2022 00:47:59 GMT

You'll receive the text sometime before Dec 15. You have until end of Dec to get them applied.

Re: Talk to a moderator

GigsDonna — Thu, 08 Dec 2022 23:04:30 GMT

Did you manage to get any help

Re: Talk to a moderator

GigsDonna — Thu, 08 Dec 2022 23:05:21 GMT

Simon didn't help

Re: Talk to a moderator

GigsDonna — Thu, 08 Dec 2022 23:22:06 GMT

Did you have any luck Jason

Re: Talk to a moderator

Jason29 — Sat, 10 Dec 2022 16:36:41 GMT

I believe I have received the help that I needed, thank you.