topic add on difficulty in Get Support

add on difficulty

katrinanugent — Fri, 09 Dec 2022 06:03:40 GMT

I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please.

Re: add on difficulty

Quigley — Thu, 08 Dec 2022 21:17:37 GMT

@katrinanugent

Try restarting your phone and see if that works

Re: add on difficulty

darlicious — Thu, 08 Dec 2022 21:21:14 GMT

@katrinanugent

If rebooting your phone doesn't work log into your account using secret/incognito mode and check your transaction history to see if you purchased the 200mb add on. Do you see it on your plan and add ons page?

Re: add on difficulty

hairbag1 — Thu, 08 Dec 2022 21:49:52 GMT