topic 2 factor authentication not working in Get Support

2 factor authentication not working

BigTree — Thu, 08 Dec 2022 20:41:26 GMT

Today I can't get into my PM account because the 2 factor authentication seems to have stopped working. I have tried both txt msg and email. I have been getting all the usual Public Mobile txt messages but not 2fa.

Any ideas out there?

Re: 2 factor authentication not working

Quigley — Thu, 08 Dec 2022 20:42:24 GMT

@BigTree

Try logging into your account using a different browser in incognito or private mode and try again.

Re: 2 factor authentication not working

BigTree — Thu, 08 Dec 2022 20:53:31 GMT

It's OK I figured it out. I had logged into my wife's account a week ago and forgotten to log out. So even though I was trying to log into my own account it was sending the 2fa code to her phone, and she was out shopping. Kind of a screwy system.

Re: 2 factor authentication not working

Quigley — Thu, 08 Dec 2022 20:56:41 GMT

@BigTree

Good to hear you figured it out and got your solution.

I agree the system here is really screwy.

Re: 2 factor authentication not working

hycm53 — Thu, 08 Dec 2022 22:08:52 GMT

@BigTree wrote:
It's OK I figured it out. I had logged into my wife's account a week ago and forgotten to log out. So even though I was trying to log into my own account it was sending the 2fa code to her phone, and she was out shopping. Kind of a screwy system.

Did you close the browser?

Re: 2 factor authentication not working

BigTree — Thu, 08 Dec 2022 22:48:34 GMT

I just deleted all my cookies, reloaded the sign-in page then logged in. This time it sent the 2fa code to my phone as it should. Note to self....always log out of my wife's account!