topic Re: PUK number in Get Support

PUK number

Isabelled1 — Thu, 08 Dec 2022 19:15:00 GMT

How can I get my PUK number?

softech — Thu, 08 Dec 2022 19:16:12 GMT

@Isabelled1 what was the exact error messages? There are different PUK and need to be dealt with differently

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Isabelled1 — Thu, 08 Dec 2022 19:36:57 GMT

It is written: Locked SIM

Quigley — Thu, 08 Dec 2022 19:43:37 GMT

You'll need to get that code from a Public Mobile Customer Support Agent then.

Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

softech — Thu, 08 Dec 2022 19:47:22 GMT

@Isabelled1 wrote:
It is written: Locked SIM

@Isabelled1 for "Locked sim", please open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Isabelled1 — Thu, 08 Dec 2022 20:09:39 GMT

How do I have access to an Agent?

softech — Thu, 08 Dec 2022 20:14:57 GMT

@Isabelled1 just use the link I posted above, or message them

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Quigley — Thu, 08 Dec 2022 20:30:57 GMT

To have access to an agent, just either send a private message to CS_Agent

Or use the Chat Bot Simon to get a service ticket started, like I said earlier 😉

They'll send you that code you need.