topic Re: Package was supposed to change in Get Support

Package was supposed to change

Marchibald — Thu, 08 Dec 2022 19:11:41 GMT

I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody? How can I get this done

Re: Package was supposed to change

softech — Thu, 08 Dec 2022 19:13:44 GMT

@Marchibald

With this new site, you likely still reading off the cached version, so the plan details could be not updated

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: Package was supposed to change

sszz06 — Thu, 08 Dec 2022 19:18:42 GMT

It could be a cache issue. Try incognito mode.

Re: Package was supposed to change

Yummy — Thu, 08 Dec 2022 19:39:33 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Package was supposed to change

hairbag1 — Thu, 08 Dec 2022 20:13:43 GMT

@Marchibald

try this....